Q:
What do you do when things do not go as planned ?
Answer
This question will gauge your ability to adapt to certain situations. Interviewers ask this question because they want to know how well you can manage problems and changes at work. This is necessary because changes happen in the workplace and those who show adaptability and flexibility are the ones who are still able to perform well in spite of the change. The interviewer, therefore, will give plus points to candidates who are able to prove that they possess these qualities. They are looking for people who are able to respond quickly and positively to changes and unexpected demands.
A lot of people might be tempted to simply say, "I have never had problems when things do not go as planned" or worse, "I have never experienced that before". The first answer is fine as long as you are able to provide a supporting answer to it and be able to really show that you are, in fact, someone who can easily adjust yourself when changes occur. On the other hand, saying you have never had any experience on the matter would only make the interviewer think of how naive you are, which is not really going to help you land in the job.
It is recommended that you summarize your answer in one sentence and then expound further later on. Answers such as "When things do not go as planned, the first thing I do is to take a deep breath and tell myself it will be okay". An answer like this can immediately give the interviewer an idea that you are a levelheaded person who knows how to handle situations properly.
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