Questions

Q:

What will you do when a customer is abusive/irritated?

Answer

When you work at a call center you will come across irritated, angry, and abusive customers, you can say you will do that following to handle them:


-  Listen to them and empathize with their situation


-  Apologize and take ownership of the problem and give a solution


-  Approach them and ask for a reason for their displeasure


-  If they insist on talking to your manager, get him on line ASAP


- Follow up after giving the solution and ask for feedback

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Subject: Call Center

9 5187
Q:

Which company announced the launch of 1Gbps (gigabits per second) wired broadband internet services in Hyderabad, India's first giga city?

A) ACT Fibernet B) BSNL
C) RCOM D) Telenor India
 
Answer & Explanation Answer: A) ACT Fibernet

Explanation:

ACT Fibernet announced the launch of 1Gbps (gigabits per second) wired broadband internet services in Hyderabad. It makes the `City of Pearls’ India’s first `Giga City.’ In Hyderabad, the 1 Gb plan will offer at Rs 5,999 per month.

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Filed Under: General Awareness
Exam Prep: Bank Exams
Job Role: Bank Clerk

5 5184
Q:

The Sea that separates Greece and Italy is 

A) Mediterranean B) The Tyrrhenian
C) The Adriatic D) The Aegean
 
Answer & Explanation Answer: C) The Adriatic

Explanation:

The Mediterranean Sea seperates the continents of Europe and Africa. Tyrrhenian Sea is found between Italy and Sardinia and Aegean Sea lies between Greece and Turkey. 

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Filed Under: World Geography

5 5183
Q:

Distance of stars are measured in

A) Galactic unit B) seller mile
C) Cosmic Kilometre D) Light year
 
Answer & Explanation Answer: D) Light year

Explanation:
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Filed Under: Physics

9 5182
Q:

The Legislature of the USA is known as the 

A) Commons B) Congress
C) Parliament D) Senate
 
Answer & Explanation Answer: B) Congress

Explanation:

The US Congress consists of two bodies 

a) the Senate and   b) the House of Representatives. The Senate, composed of 100 members (two Senators from each State), is a powerful body and exercises a very real influence in national affairs.

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Filed Under: Indian Politics

24 5181
Q:

The Pitt's India Act empowered the Governor - General with

A) Power of vote B) A casting vote
C) The power to dismiss the council D) The power to add more members to the council
 
Answer & Explanation Answer: B) A casting vote

Explanation:
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Filed Under: Indian History

7 5179
Q:

Oxidation Number of 'S' in H2SO4?

A) +6 B) +2
C) -6 D) -2
 
Answer & Explanation Answer: A) +6

Explanation:

In H2SO4,

Hydrogen has a charge of +2, with each hydrogen has +1.

Oxygen has  a charge of -8, with each oxugen has -2.

Total charge = (2 - 8) = -6

Therefore, the Oxidation number of Sulphur S is '+6' because to make the compound stable.

 

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Filed Under: Chemistry
Exam Prep: AIEEE , Bank Exams , GATE , GRE
Job Role: Analyst , Bank PO

11 5178
Q:

Source of infection in diseases like Tuberculosis, Mumps and Whooping cough is

A) Direct contact B) Droplets of saliva
C) Carrier organism D) A vector
 
Answer & Explanation Answer: B) Droplets of saliva

Explanation:
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Filed Under: Biology

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