Questions

Richard is using an estimate based on a project very similar to to his own with staff he will be using.  Answer A is incorrect because perametric modeling involves using a mathematical model to predict costs, such as dollars per line of code. Answer C is incorrect, although close; if the development project is a common item, such as putting down new flooring, a rule -of-thumb measurement can be used, although it is less accurate. Answer D is incorrect because it is not a form of estimating, but a type of pricing.

Again, before you apply for a job to a call center you should be aware that most of the call centers cater to English speaking customers and this needs you to speak clear English without any grammatical mistakes. 

The F1, F2 to F12 keys that are found on the top row of most computer keyboards are called as Function Keys. Unless you've witnessed the evolution of computers from their early days, you probably don't know why they were invented and for what.
Function keys were used by various computer programs to fulfill various functions.

F12 - It is used by many web browsers to open the developer tools.

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