Questions

Q:

What will you do when a customer is abusive/irritated?

Answer

When you work at a call center you will come across irritated, angry, and abusive customers, you can say you will do that following to handle them:


-  Listen to them and empathize with their situation


-  Apologize and take ownership of the problem and give a solution


-  Approach them and ask for a reason for their displeasure


-  If they insist on talking to your manager, get him on line ASAP


- Follow up after giving the solution and ask for feedback

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Subject: Call Center

7 4916
Q:

kuchipudi belongs to which state

A) Telangana B) Tamilnadu
C) Andhra Pradesh D) Kerala
 
Answer & Explanation Answer: C) Andhra Pradesh

Explanation:

Kuchipudi is a dance-drama performance, with its roots in the ancient Hindu Sanskrit text of Natya Shastra. 

It originated in a village named Kuchipudi in the Indian state of Andhra Pradesh. Kuchipudi is also known as Kuchelapuram or Kuchilapuri in Krishna district of Andhra Pradesh.

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Filed Under: Indian Culture
Exam Prep: AIEEE , Bank Exams
Job Role: Analyst , Bank Clerk , Bank PO

28 4914
Q:

Brent Index is associated with which of the followings?

 

A) crude oil prices   B) copper future prices  
C) gold future prices D) shipping rate index
 
Answer & Explanation Answer: A) crude oil prices  

Explanation:
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Filed Under: Indian Economy
Exam Prep: Bank Exams

5 4912
Q:

The Sea that separates Greece and Italy is 

A) Mediterranean B) The Tyrrhenian
C) The Adriatic D) The Aegean
 
Answer & Explanation Answer: C) The Adriatic

Explanation:

The Mediterranean Sea seperates the continents of Europe and Africa. Tyrrhenian Sea is found between Italy and Sardinia and Aegean Sea lies between Greece and Turkey. 

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Filed Under: World Geography

5 4912
Q:

It travels over land and water. Who invented the HOVERCRAFT?

A) C. Cockerell B) S. Sperrow
C) O. Stricheg D) T. Henman
 
Answer & Explanation Answer: A) C. Cockerell

Explanation:
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Filed Under: Inventions

2 4910
Q:

Minjar Fair is the important fair celebrated in Chamba district. What does 'Minjar' represent for  ?

A) Lotus flowers B) Wheat flowers
C) Local Custom D) Maize flowers
 
Answer & Explanation Answer: D) Maize flowers

Explanation:
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Filed Under: Famous Places
Exam Prep: Bank Exams

6 4908
Q:

Group displacement law was given by

A) Bacquerel B) Rutherford
C) Mendeleaf D) Soddy and Fajan
 
Answer & Explanation Answer: D) Soddy and Fajan

Explanation:
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Filed Under: Chemistry

8 4908
Q:

Which one of the following is commonly used as an indicator to measure the exact pH?

 

A) Eosin B) Phenolphthalein
C) Universal indicator D) Litmus
 
Answer & Explanation Answer: C) Universal indicator

Explanation:
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Filed Under: Chemistry
Exam Prep: Bank Exams

1 4904