Q:
What is a KPO? What Is the difference between call center and a KPO?
Answer
KPO stands for Knowledge Process Outsourcing. It is a subset of call centers. The ways in which a KPO differs from a call center are :
1. In KPO knowledge and information related work is carried out.
2. Staff requirement is for highly skilled people.
3. Is mainly related to support and not sales.
4. Carries out works mainly for research and analysis process besides support.
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