Q:
What is the difference between inbound process and outbound process?
Answer
Inbound customer service agents handle incoming calls from customers for:
- Requests for help
- Inquiries or requests for information
- Placing orders, in product purchases
- Applications for services
- Filing complaints
Outbound customer service agents make calls to random potential customers to sell a service or product. These agents can also be called as telemarketing executives.
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