Questions

From the given equations,

(a+b+c)2=a2+b2+c2+2(ab+bc+ca)
(6)2=14 + 2(ab + bc + ca)
36 - 14 = 2(ab + bc + ca)
22/2 = ab + bc + ca
ab + bc + ca = 11

a3 + b3 + c3 - 3abc = (a + b + c)(a2 + b2 + c2 - ab - bc - ca)
= (6) (14 - 11)
=(6)(3)
=18

Since, a3 + b3 + c3 - 3abc = 18

36 - 3abc = 18

-3abc = 18 - 36

-3abc = -18

abc = 6.

When you work at a call center you will come across irritated, angry, and abusive customers, you can say you will do that following to handle them:

-  Listen to them and empathize with their situation

-  Apologize and take ownership of the problem and give a solution

-  Approach them and ask for a reason for their displeasure

-  If they insist on talking to your manager, get him on line ASAP

- Follow up after giving the solution and ask for feedback