Which of the statements given below are not correct?
1. The author of 'India 2020: A Vision for the New Millennium' is Shashi Tharoor. 2. The author of 'The Great Indian Novel' is A.P.J. Abdul Kalam. 3. The author of 'My Country My Life' is I.K Gujral.
A user reports a PC problem to the Service Desk. A Service Desk representative determines that the PC is defective and indicates that according to the services catalogue, the PC will be replaced within three hours. Which ITIL process is responsible for having this user's PC replaced within three hours?
Bootstrapping is a term used in business to refer to the process of using only existing resources, such as personal savings, personal computing equipment, and garage space, to start and grow a company.