Questions

An up - selling is getting the customer to spend more money, buy a more expensive model of the same type of product, or add features or warranties that relate to the product viewed or purchased. 

A cross - sell is to get the customer to spend more money by adding more products from other categories than the product being viewed or purchased. 

Hospitality actually means, taking care of guests in the best possible way.

Organizing, providing services and looking care after guests is included in it.

It means friendly and generous treatment of guests. 

Hospitality industry includes all companies involved in providing services for guests. They provide more mental satisfaction than tangible objects.

Chloroform, CHCl3 is easily oxidised to the highly poisonous gas known as phosgene or carbonyl chloride COCl2. Hence if it is used as anaesthetic it should be kept free from sunlight and air.