Questions

Relegate means Assigning an inferior rank or position to. That means, downgrading or pulling down, lower a person.

All other options have words with opposite in meaning.

Hence, Relegate is an English word which is similar in meaning to Downgrade.

$pwd - present working directory

The Coconut tree

When you are applying for a job at a call center you should know that there will be moments when unsatisfied customers will get angry on you. The key here is to focus on what is the purpose of the call, maintain your calmness and be polite.

As an answer to this question, you can say that you would rate your level of patience and people friendliness above average. You can back it up with an example from your personal or professional life.