Questions

When you work at a call center you will come across irritated, angry, and abusive customers, you can say you will do that following to handle them:

-  Listen to them and empathize with their situation

-  Apologize and take ownership of the problem and give a solution

-  Approach them and ask for a reason for their displeasure

-  If they insist on talking to your manager, get him on line ASAP

- Follow up after giving the solution and ask for feedback

The Mediterranean Sea seperates the continents of Europe and Africa. Tyrrhenian Sea is found between Italy and Sardinia and Aegean Sea lies between Greece and Turkey. 

Veteran Bengali actor Soumitra Chatterjee has been selected for France’s highest civilian award “Legion of Honour” for his outstanding contribution to cinema and theatre. With this, Chatterjee has become the first Bengali actor to be chosen for the award. The honour comes almost 3 decades after the same recognition was conferred on master director Satyajit Ray in 1987. Chatterjee has acted in several of Ray’s films including ‘Apur Sansar’, ‘Debi’,’ Aranyer Din Ratri’, ‘Ghare Bairey’ and ‘Ganashatru’. Earlier recipients of the Legion of Honour include sitar meastro Pandit Ravi Shankar, Amitabh Bachaan, Shahrukh Khan and Kamal Hasan. Chatterjee was awarded the Dadasaheb Phalke Award in 2012.