Questions

When you work at a call center you will come across irritated, angry, and abusive customers, you can say you will do that following to handle them:

-  Listen to them and empathize with their situation

-  Apologize and take ownership of the problem and give a solution

-  Approach them and ask for a reason for their displeasure

-  If they insist on talking to your manager, get him on line ASAP

- Follow up after giving the solution and ask for feedback

Fixed expenses are those expenses that do not change when there is a change in production or sales level.

Examples of Fixed Expenses are rent, insurance, payment on loans, salaries, advertising, etc...

The rivers are arranged in the descending order of their erosional activity.