Questions

The single-step income statement emphasizes

1. total revenues and total expenses.

2. Revenues

3. Expenses

4. Net income

The primary advantage of the single step fromat lies in its simple presentation and the absence of any implication that one type of revenue or expense item has priority over another.

When you are applying for a job at a call center you should know that there will be moments when unsatisfied customers will get angry on you. The key here is to focus on what is the purpose of the call, maintain your calmness and be polite.

As an answer to this question, you can say that you would rate your level of patience and people friendliness above average. You can back it up with an example from your personal or professional life. 

Answer A is incorrect because without satisfied customers, we do not have potential for new projects. Answer C is incorrect because the change control management process would have likely resolved this problem. Answer D is incorrect because it is the project manager's responsibility to seek communication with the customer to set realistic expectations.

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