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Q:

What will you do when a customer is abusive/irritated?

Answer

When you work at a call center you will come across irritated, angry, and abusive customers, you can say you will do that following to handle them:


-  Listen to them and empathize with their situation


-  Apologize and take ownership of the problem and give a solution


-  Approach them and ask for a reason for their displeasure


-  If they insist on talking to your manager, get him on line ASAP


- Follow up after giving the solution and ask for feedback

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Subject: Call Center

7 4934
Q:

"Pellagra" is caused due to the deficiency of

A) Niacin B) Riboflavin
C) Thiamine D) Pyridoxine
 
Answer & Explanation Answer: A) Niacin

Explanation:
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Filed Under: Biology

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Q:

Who became the first Asian women to sail around the world ?

A) Golda Meir B) Ujwala Patil
C) Cleopatra D) Sirimavo Bandaranaike
 
Answer & Explanation Answer: B) Ujwala Patil

Explanation:
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Filed Under: Famous Personalities
Exam Prep: Bank Exams , CAT
Job Role: Bank Clerk , Bank PO

8 4932
Q:

The Pitt's India Act empowered the Governor - General with

A) Power of vote B) A casting vote
C) The power to dismiss the council D) The power to add more members to the council
 
Answer & Explanation Answer: B) A casting vote

Explanation:
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Filed Under: Indian History

7 4930
Q:

The oldest Monarchy in the world is that of

A) UK B) Nepal
C) Saudi Arabia D) Japan
 
Answer & Explanation Answer: D) Japan

Explanation:
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Filed Under: General Awareness

2 4928
Q:

Sania Mirza won the Mixed Doubles of which of the following tennis matches along with Mahesh Bhupati?

A) Us Open 2009 B) Australian Open 2009
C) South Africa Tennis Open 2009 D) ATP Challenger Tennis Championship 2009
 
Answer & Explanation Answer: B) Australian Open 2009

Explanation:
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Filed Under: Sports

12 4925
Q:

Thomas cup is associated with which game?

A) Football B) Cricket
C) Badminton D) Chess
 
Answer & Explanation Answer: C) Badminton

Explanation:

Thomas cup is associated with Badminton. It is a competition among teams representing member nations of the Badminton World Federation (BWF).

Thomas_trophy_is_associated_with1557898491.jpg image

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Filed Under: Sports
Exam Prep: CAT , Bank Exams , AIEEE
Job Role: Bank PO , Bank Clerk , Analyst

6 4925
Q:

The intersection of a column and a row

A) Cell B) Menu
C) Key D) Field
 
Answer & Explanation Answer: A) Cell

Explanation:

The intersection of a column and a row in a spread sheet is called as a cell or a bon.

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Filed Under: Computer
Exam Prep: AIEEE , Bank Exams , CAT , GATE , GRE
Job Role: Analyst , Bank Clerk , Bank PO , Database Administration , IT Trainer , Network Engineer , Project Manager

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