Questions

Q:

What will you do when a customer is abusive/irritated?

Answer

When you work at a call center you will come across irritated, angry, and abusive customers, you can say you will do that following to handle them:


-  Listen to them and empathize with their situation


-  Apologize and take ownership of the problem and give a solution


-  Approach them and ask for a reason for their displeasure


-  If they insist on talking to your manager, get him on line ASAP


- Follow up after giving the solution and ask for feedback

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Subject: Call Center

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Q:

Who among the following was an aminent painter

A) Sarada Ukil B) Uday Shankar
C) V.Shanta Ram D) Yusuf Meherally
 
Answer & Explanation Answer: A) Sarada Ukil

Explanation:
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Filed Under: Famous Personalities

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Q:

The first battle of Panipat (1526) was fought between

A) Akbar and Hemu B) Babur and Rana Sanga
C) Ibrahim Lodhi and Babur D) Prithviraj Chauhan and Mohd Gauri
 
Answer & Explanation Answer: C) Ibrahim Lodhi and Babur

Explanation:
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Filed Under: Indian History

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Q:

It travels over land and water. Who invented the HOVERCRAFT?

A) C. Cockerell B) S. Sperrow
C) O. Stricheg D) T. Henman
 
Answer & Explanation Answer: A) C. Cockerell

Explanation:
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Filed Under: Inventions

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Q:

Which of the statements given below are correct?

A) In 2017, Wes Morgan captained the Premier League team Leicester City.
B) In 2017, Romelu Lukaku played for the Premier League team Manchester United.
C) France hosted the Tennis 2017 Davis Cup Final.

A) Only C B) A and C
C) A, B and C D) None
 
Answer & Explanation Answer: C) A, B and C

Explanation:
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Filed Under: Sports
Exam Prep: Bank Exams

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Q:

"Pellagra" is caused due to the deficiency of

A) Niacin B) Riboflavin
C) Thiamine D) Pyridoxine
 
Answer & Explanation Answer: A) Niacin

Explanation:
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Filed Under: Biology

14 4946
Q:

The Sea that separates Greece and Italy is 

A) Mediterranean B) The Tyrrhenian
C) The Adriatic D) The Aegean
 
Answer & Explanation Answer: C) The Adriatic

Explanation:

The Mediterranean Sea seperates the continents of Europe and Africa. Tyrrhenian Sea is found between Italy and Sardinia and Aegean Sea lies between Greece and Turkey. 

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Filed Under: World Geography

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Q:

Which compound matches the IR Spectrum?

Which_compound_matches_the_IR_Spectrum11562648897.png image

A) 3 – Hexanol B) Trans – 4 – Octene
C) 1, 5 – Hexadiene D) None of the above
 
Answer & Explanation Answer: C) 1, 5 – Hexadiene

Explanation:

Infrared spectroscopy involves the interaction of infrared radiation with matter. It is used by chemists to determine functional groups in molecules. IR Spectroscopy measures the vibrations of atoms, and based on this it is possible to determine the functional groups.

Here in the given spectrum, there is no alcohol stretch present in the spectrum. There is no vinyl bending present in the spectrum.
 

Hence, both options B and C are compounds that are not matching with IR spectrum. 1, 5 – Hexadiene is the compound matches the IR Spectrum.

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Filed Under: Chemistry
Exam Prep: AIEEE , Bank Exams , CAT
Job Role: Analyst , Bank Clerk , Bank PO

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