Questions

RAROC is a risk-adjusted framework for profitability measurement and profitability management. It is a tool for measuring risk-adjusted financial performance. And it provides a uniform view of profitability across businesses (Strategic Business Units / divisions). RAROC and related concepts such as RORAC and RARORAC are mainly used within (business lines of) banks and insurance companies. RAROC is defined as the ratio of risk-adjusted return to economic capital.

Now a days, printers we are using are called as laser printers. The speed of a laser printer is measured in PPM i.e, Pages Per Minute. 

Laser printing is an electrostatic digital printing process. It produces high-quality text and graphics by repeatedly passing a laser beam back and forth over a negatively charged cylinder called a "drum" to define a differentially charged image.

Compared to inkjet printers which use ink for printing laser printers are more expensive as they use toner which lasts for long.

Answer A is incorrect because without satisfied customers, we do not have potential for new projects. Answer C is incorrect because the change control management process would have likely resolved this problem. Answer D is incorrect because it is the project manager's responsibility to seek communication with the customer to set realistic expectations.

When you are applying for a job at a call center you should know that there will be moments when unsatisfied customers will get angry on you. The key here is to focus on what is the purpose of the call, maintain your calmness and be polite.

As an answer to this question, you can say that you would rate your level of patience and people friendliness above average. You can back it up with an example from your personal or professional life.