Questions

KPO stands for Knowledge Process Outsourcing. It is a subset of call centers. The ways in which a KPO differs from a call center are :

1. In KPO knowledge and information related work is carried out.

2. Staff requirement is for highly skilled people.

3. Is mainly related to support and not sales.

4. Carries out works mainly for research and analysis process besides support.

SDR means Special Drawing Rights.

SDRs are a measure of a country's reserve assets with IMF and, whereas not 'money' in the strict sense, have several characteristics of money as interest-bearing assets, store of value, and means of settling indebtedness.

International financing instrument created in 1970 by the International Monetary Fund (IMF) to coincide with the disfavor of the US dollar as the principal currency of the world trade. Also called paper gold, an SDR is neither paper nor gold but an accounting entry. It is not backed by any currency or precious metal and is used only among governments and IMF for balance Of payments settlements.