What experiences have you had in dealing with difficult customers? 

If you want bonus points, make sure you address each side of this tricky two-part question. 

The first part is addressing how you make sure you greet each and every customer who enters the store, giving them personal attention.  

The second part is how you would actually greet them – what would you say to them? Would you alert them of your newest products, ask if they’re looking for anything in particular or need guidance while shopping, or alert them to who they can reach out to if they require any assistance in various departments?

Retail products often change seasonally.  Can you quickly update yourself on all the new information so you can be prepared to sell the new inventory to customers as soon as it lands on the shelf

There’s no doubt that working in retail you will encounter an unhappy, disgruntled, or difficult customer.  Learning to hold in your personal feelings, addressing empathy for customers, and representing the company well in order to keep customers coming back are all important skills recruiters will look for when assessing how you deal with uncomfortable situations.

Countless potential customers in retail shops go unnoticed every day. It is often this attitude of indifference that leads people to shop at other places. Make sure that you have a candidate that will meet and greet your customers. Interviewees, let your personality shine here. Let your interviewer know that you are not afraid to introduce yourself to customers, and that you will not be hiding in the back restocking something.

Applicant should answer that being in a wholesale market, he/she would plan and direct advertising and promotional activities to attract more retailer suppliers. Promotional activities like posters, contests, coupons, give-away to create extra interest in the purchase of a product or services from customers or retailers.

These are a couple of examples of things that retail staff may be expected to get involved with, and they'll be keen to see how much additional training they might need to provide.

Applicant should answer that as a first line supervisor, he/she should directly supervise sales workers in a retail department. He/She would get involved in management functions such as purchasing, budgeting, accounting and ensure quality of supply apart from his/her regular supervisor work.

A candidate should not be shy here. Someone who tells you that they are uncomfortable when being solicited for proprietary charges by other retailers will not be successful in your organization. If that is something that you as a candidate struggle with, make sure that you portray your desire to succeed. Tell the employer that it is something that you are gaining skills on, and would love the opportunity to perfect your script.