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Q:
A) Good customer service scope | B) Scope creep |
C) Due diligence | D) Gold Plating |
Answer: D) Gold Plating
Explanation:
Explanation:
Answer A is incorrect because you are providing a service that the customer did not request; therefore, it might not be important to her and unnecessary. Answer B is incorrect because scope creep is generally an expansion of the scope of the project at the customer's request and the customer did not request these reports. Answer C is incorrect because an additional report does not always mean increased diligence with a project.