The spell check module of a word-processing software package contains a number of errors. The Development department has corrected these errors in a new version. Which process is responsible for ensuring this updated version is tested?

ITIL Availability Management aims to define, analyze, plan, measure and improve all aspects of the availability of IT services. It is is responsible for ensuring that all IT infrastructure, processes, tools, roles etc are appropriate for the agreed availability targets.

Availability Management is the practice of identifying levels of IT Service availability for use in Service Level Reviews with Customers.

ITIL (Information Technology Infrastructure Library) is owned by Axelos since, 2013.

The main objective of Service Level Management is to ensure that an agreed level of IT service is provided for all current IT services.

A dedicated number of staff handling Incidents and service requests best describes a Service Desk.

IT Operations Control and Facilities Management are included in IT Operations Management. Those operations include ::

1. Technical Management
2. IT Operations Control
3. Application Management
4. Facilities Management
5. Standard Operating Procedures (SOP)
6. IT Operations Management
7. Service Desk
8. Operations Log

and more.