What types of people do you find it difficult to get on with? 

I have had many disappointments, like the majority of the  people have, but I agree that we can learn from all the experiences we have got in life  and that the accomplishments, as well as the disappointments, make us better and stronger able to deal with many distinctive  situations.

Anger to me means loss of control. I do not lose discipline. When I get pressured,I step back, I will take a long breath, thoughtfully think through the situation and then start to formulate a course of action. For example, when I am given multiple projects to complete in a short period of time, rather than feeling frustrated, I come up with an approach for the way how to finish the work in a consistent, methodical manner that will not overwhelm me.

As a manager, the tough decisions I make involve layoffs. Before making those hard decisions, I always think particularly about what is best for my employees and the business. While I do not relish making those kinds of decisions, I do not shy away from this part of my job. Two years ago, I had to let some employees go due to the monetary climate. This was a tough decision that was ultimately necessary for the good of the organization and everyone working for the company.

When communicating complex ideas, you keep your message simple and straightforward – avoiding technical jargon and overusing statistics. You don’t expect people to have the same background knowledge as you and are careful to introduce your idea in clear, concise terms. You find that giving examples, using pictures and graphs helps clarify difficult concepts and can be useful as people have different learning styles. You always encourage questions and if somebody is having difficulty understanding, you are quick to adapt your style.