Certification Questions

Q:

What must happen if a DHCP IP conflict occurs?

A) Proxy ARP will fix the issue B) The client uses a gratuitous ARP to fix the issue
C) The administrator must fix the conflict by hand at the DHCP server D) The DHCP server will reassign new IP addresses to both computers
 
Answer & Explanation Answer: C) The administrator must fix the conflict by hand at the DHCP server

Explanation:

If a DHCP Conflict is detected, either by the server sending a ping and getting response or by a host using a gratuitous ARP (arp'ing for its own IP address and seeing if a host responds), then the server will hold that address and not use it again until it is fixed by an administrator.

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Q:

The project manager meets with the project team to review lessons learned from previous projects. In what activity is the team involved?

A) Performance management B) Scope identification
C) Risk identification D) Project team status meeting
 
Answer & Explanation Answer: C) Risk identification

Explanation:
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Filed Under: PMP Certification

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Q:

The BEST definition of an event is?

A) An occurrence where a performance threshold has been exceeded and an agreed Service Level has already been impacted B) An occurrence that is significant for the management of the IT infrastructure or delivery of services
C) A known system defect that generates multiple incident reports D) A planned meeting of customers and IT staff to announce a new service or improvement program
 
Answer & Explanation Answer: B) An occurrence that is significant for the management of the IT infrastructure or delivery of services

Explanation:
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Q:

What command will permit SMTP mail to only host 1.1.1.1?

A) access-list 10 permit smtp host 1.1.1.1 B) access-list 110 permit ip smtp host 1.1.1.1
C) access-list 10 permit tcp any host 1.1.1.1 eq smtp D) access-list 110 permit tcp any host 1.1.1.1 eq smtp
 
Answer & Explanation Answer: D) access-list 110 permit tcp any host 1.1.1.1 eq smtp

Explanation:

when trying to find the best answer to an access - list question, always check the access - list bnumber and then the protocol. When filtering to an upper - layer protocol, you must use an extended list, numbers 100 - 199 and 2000 - 2699. Also, when you filter to the port of an upper - layer protocol, you must use either tcp or udp in the ACL protocol field. If it says ip in the protocol field, you cannot filoter on the port number of an upper - layer protocol. SMTP uses TCP

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Q:

An accepted deadline for a project approaches. However, the project manager realizes only 75% percent of the work has been completed. The project manager then issues a change request. What should the change request authorize?

A) Additional resources using the contingency fund B) Escalation approval to use contingency funding
C) Team overtime to meet schedule D) Corrective action based on causes
 
Answer & Explanation Answer: D) Corrective action based on causes

Explanation:
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Q:

The ITIL V3 core is best described as?

A) An Operations Lifecycle B) A Service Lifecycle
C) An IT Management Lifecycle D) An Infrastructure Lifecycle
 
Answer & Explanation Answer: B) A Service Lifecycle

Explanation:
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Q:

Routers operate at layer _____. LAN switches operate at layer ______. Ethernet hubs operate at layer _____. Word processing operates at layer _______.

A) 3, 3, 1, 7 B) 3, 2, 1, none
C) 3, 2, 1, 7 D) 3, 3, 2, none
 
Answer & Explanation Answer: B) 3, 2, 1, none

Explanation:

Routers operate at layer 3. LAN switches operate at layer 2. Ethernet hubs operate at layer 1. Word processing applications communicate to the Application layer interface, but do not operate at layer 7, so the answer would be none.

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Q:

How does an organization use Resources and Capabilities in creating value?

A) They are used to create value in the form of goods and services B) They are used to create value to the IT organization for Service Support
C) They are used to create value to the IT organization for Service Delivery D) They are used to create value in the form of output for production management
 
Answer & Explanation Answer: A) They are used to create value in the form of goods and services

Explanation:
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