Certification Questions

Q:

The main objective of Service Level Management is

A) To ensure that an agreed level of IT service is provided for all current IT services B) To create and populate a Service Catalogue
C) To ensure that sufficient capacity is provided to deliver the agreed performance of services D) To carry out the Service Operations activities needed to support current IT services
 
Answer & Explanation Answer: A) To ensure that an agreed level of IT service is provided for all current IT services

Explanation:

The_MAIN_objective_of_Service_Level_Management_is1539325718.jpg image

The main objective of Service Level Management is to ensure that an agreed level of IT service is provided for all current IT services.

 

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Q:

Which packages contain the JDBC classes?

A) java.sql B) java.sl
C) java.jd D) java.jdbc
 
Answer & Explanation Answer: A) java.sql

Explanation:

The Java packages which contain JDBC classes and interfaces is Java.SQL.

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Q:

What is the main reason for establishing a baseline?

A) For knowing the cost of services provided B) For roles and responsibility to be clear
C) To standardize operation D) For later comparison
 
Answer & Explanation Answer: D) For later comparison

Explanation:
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Q:

If a switch has three computers connected to it, with no VLANs present, how many broadcast and collision domains is the switch creating?

A) Three broadcast and one collision B) Three broadcast and three collision
C) one broadcast and three collision D) One broadcast and one collision
 
Answer & Explanation Answer: C) one broadcast and three collision

Explanation:

If a switch has three computersconnected to it, with no VLANs present , one broadcast and three collision domains are created.

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Q:

 What does Mean Time to Repair (MTTR) mean?

A) Average uptime of a service B) Average downtime of a service
C) Average time between two consecutive incidents D) Average time of the breakdown-free period within a measured period
 
Answer & Explanation Answer: B) Average downtime of a service

Explanation:
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Q:

Availability Management is responsible for

A) Components and Business Processes B) Services and Components
C) Services, Components and Business Processes D) Services and Business Processes
 
Answer & Explanation Answer: B) Services and Components

Explanation:

Availability Management is the practice of identifying levels of IT Service availability for use in Service Level Reviews with Customers.

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Q:

What is the purpose of flow control?

A) To ensure that data is retransmitted if an acknowledgment is not received B) To reassemble segments in the correct order at the destination device
C) To provide a means for the receiver to govern the amount of data sent by the sender D) To regulate the size of each segment
 
Answer & Explanation Answer: C) To provide a means for the receiver to govern the amount of data sent by the sender

Explanation:

Flow control allows the receiving device to control  the transmitter so the receiving device's buffer does not overflow.

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Q:

What is the subnet for host ID 10.16.3.65/23?

Answer

A/23 is 255.255.254.0. The third octet is a block size of 2.0, 2, 4. The subnet is in the 16.2.0 subnet; the broadcast address is 16.3.255

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